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Frequently Asked Questions

Everything you need to know is right here. Of course, if you don’t see the answer to your
question, please contact us. We welcome your questions and comments.

What is the shelf-life ?

Our shelf life is 2 weeks after opening and 10 weeks unopened.

What do “ human-derived bacteria strains” mean?

When we refer to “human-derived bacterial strains” we are primarily
referring to the Lactobacillus and Bifidobacteria strains that naturally
live in the human gut. These symbiotic bacteria favorably alter the microflora balance in the large and small intestines, promoting good digestion and contributing to the maintenance of a healthy intestinal lining.

Are fluctuations in the texture normal?

Yes! Our coconut milk is sourced from small trade farms in Indonesia and don't have preservatives. Texture might differ due to lack of major stabilizers.

Why is Kashaya Probiotics different?

Kashaya Probiotics stands out from typical capsuled probiotics by offering a medical-grade, food-based probiotic supplement that truly benefits your gut health.

With extensive testing on hundreds of patients and customers, our product has been proven to normalize gut function and provide therapeutic benefits.

Our unique formula includes a potent prebiotic (organic coconut milk), 13 human-derived bacteria strains, and a special fermentation process that sets it apart from other probiotic foods on the market.

This powerful combination has successfully resolved gut symptoms in over 90% of documented cases, making it a highly effective solution for digestive issues.

What do you charge for shipping?

Shipping costs are determined by the address provided during checkout and calculated based on zone.

How can I place a WHOLESALE order?

Are you a juice bar or medical provider looking to stock our products at your place of business? Look no further! Reach out to our customer service team at info@kashayaprobiotics.comto discover exclusive pricing options tailored to your needs.

My order arrived warm! Is it still OK?

Absolutely! You can trust that our products are perfectly safe to enjoy even without refrigeration for up to 96 hours. Although we do ship them cold and recommend refrigeration to maintain the 10-week shelf life, if your product arrives warm, rest assured that it is still safe to consume as long as it falls within these guidelines.

What is your return/refund policy?

If your delivery of Kashaya Probiotics arrives damaged or delayed, rest assured that we will offer refunds or credits on a case by case basis. Our product is made with real active bacteria, giving it a delicious and sour taste that is free of added sugars. If you are already a fan of fermented foods, you will love the familiar taste of Kashaya Probiotics and may find yourself craving it daily.

If the unique flavor of our product surprises you, we encourage you to continue taking it daily to see how your body responds before making a decision. For those looking for a sweeter flavor, try mixing your Kashaya with honey or maple syrup, adding it to your smoothie, or incorporating it into your oatmeal. Be sure to check out our recipes on our blog and newsletters for more inspiring ways to enjoy Kashaya Probiotics.

And remember, your jar of Kashaya should last several weeks in the refrigerator as long as you keep the lid on tight and avoid double dipping. Enjoy the tangy benefits of Kashaya Probiotics and let us know how it transforms your health and well-being!

Is Kashaya Probiotics organic?

Yes! Although we do not have an official USDA Organic Certification, all
of our products are made with 100% Organic ingredients. Our primary
ingredient is Coconut Milk, which is imported from Indonesia from a
pesticide-free and organic coconut farm.

How do I pause, cancel, or skip a delivery?

You are able to log-in to your user account on our website and can
pause, cancel, or skip any subscription delivery you wish. If you’re
having trouble and have questions don’t hesitate to reach out to us at

When will my order ship?

We only ship Mondays and Tuesdays of each week, so expect if your order
is placed late on a Tuesday for it to ship the following Monday. It will
take 2-3 business days for your order to ship to your doorstep either
via USPS or UPS.

How soon do I have to cancel my order before shipment or renewal?

Canceling or changing your orders before shipment is easy and convenient
with Kashaya Probiotics! We accept cancellations of orders up to 72
hours before shipment or renewal.