Shipping & Returns
How to Place a Wholesale Order
Wholesale orders are accepted by e-mail at firstname.lastname@example.org.
Orders received by Friday at 2 pm EST are shipped the following Tuesday to ensure you are getting your product as fresh as possible. We usually only ship once a week on Tuesdays. Once your order has shipped, it cannot be cancelled.
Cold Temperature Controlled Shipping
We have worked with several companies to perfect our shipping mechanisms using USPS Flat Rate Shipping, ice packs, and insulation. We are able to use our cold-shipping packaging to maintain the temperature of our yogurt over a 48-72 hour transit period.
We use a wonderful insulation liner with the USPS Flat Rate Shipping box and HeroLily ice packs. Each package will come with between 2 and 4 ice packs depending on how many bottles you order.
Remember, coconut milk is a stable food, thus our yogurt can hold at room temperature for up to 8 hours. If your yogurt arrives cool but not cold don’t fret it’s still OK! Place it in the fridge for a few hours and consume as normal.
Our Guarantee/Return Policy
All Kashaya Inc. products are guaranteed for quality, purity and potency through their expiration date. We will gladly accept any UNOPENED Kashaya products within 7 days of purchase and require preauthorization. I
Any claims of damage or dissatisfaction must be made within 7 days of receiving package. You may choose whether you prefer to return the product or receive a replacement. All returns will be credited upon receipt and are subject to a 15% return fee and cost of shipping.
Orders are shipped pre–paid by check, Discover, MasterCard, VISA or American Express.
Kashaya Inc. offers a variety of online and printed marketing materials for use in your practice. Upon request, educational pamphlets on our quality control and manufacturing excellence are available in packets of 25 and a display holder for these pamphlets is also offered.