FREQUENTLY ASKED QUESTIONS

Everything you need to know is right here. Of course, if you don’t see the answer to your question, please contact us. We welcome your questions and comments.

What is your refund policy?

We honor full refunds within 24 hours of placing your order/renewal. You must email us immediately within 24 hours of your order at INFO@kashayaprobiotics.com and request a refund via email because we process refunds manually. After receiving an email request for the refund, it can take up to 5-10 business days for the full refund to appear back into your card

How much is shipping?

We offer a discounted flat-rate shipping of $12.50 per order for a one-time-order and ship all subscriptions for FREE!

     

My order arrived warm! Is it still OK?

Yes! As long as your order did not sit outside your front door or in a mailbox for 15+ hours after arrival, it is still OK even if it arrives warm! Our products are actually shelf-stable up to 15 hours, the bacteria count only grows with fermentation!

Is Kashaya Probiotics Perishable?

Yes! Although Kashaya Probiotics is OK in room temperature for up to 15 hours, we ship our product with cold ice packs to ensure it arrives within temperature. Please make sure to refrigerate our products upon arrival.

Is Kashaya Probiotics Organic?

Yes! Although we do not have an official USDA Organic Certification, all of our products are made with 100% Organic ingredients. Our primary ingredient is Coconut Milk, which is imported from Indonesia from a pesticide-free/organic farmland.

How do I pause, cancel, or skip a delivery?

Through the back end of your individual account you have access to pause, cancel, or skip any subscription delivery you wish. If you're having trouble and have questions don't hesitate to reach out to us at INFO@kashayaprobiotics.com.

What is the 90-Day Gut Reboot ?

Kashaya’s gut re-boot program is our most powerful and comprehensive method of assessing your current health status and creating a plan of natural health and healing that is right for your needs and your top goals. Our 90-Day program is based off of the "5-point model" developed by our medical director Dr. Sangeeta Pati by addressing hormones, nutrition, toxins, mind, and the body. Our clinical nutrition team works with you and holds your hand through 90-days of regeneration addressing detoxification, chronic inflammation, underlying infection, and most importantly the microbiome. Visit our " Gut Consult" section on our website or e-mail us at INFO@kashayaprobiotics.com for more info. 

When Will My Order Ship?

Both one-time- orders and subscription orders will ship within 3-5 business days from the date you place your order.