Frequently asked questions image

Everything you need to know is right here. Of course, if you don’t see the answer to your question, please contact us. We welcome your questions and comments.

What is the shelf-life?

Our shelf-life is 10 weeks, however we recommend consuming within 4-6 weeks to retain the purest/smoothest consistency of our product due to separation and evaporation..

What are human-derived bacteria strains?

Human-derived bacteria are probiotics that reside in the human gastrointestinal tract. That means they are already adapted to thrive in the human gut. Not only do the human strains that naturally live in your gut favorably alter the microflora balance in the large and small intestines, but they also promote good digestion and promote healthy intestinal lining and are superior to probiotics from other sources. Their best-known role is in protecting your body against harmful bacteria, fungi, and viruses.

Are fluctuations in probiotic consistency normal?

Yes! It’s perfectly normal to see changes in consistency of your probiotics! Kashaya is made fresh each week in very small batches with organic coconut milk from Indonesia without any addditives or hormones. The ingredients we use can cause thicker or thinner batches since there are no preservatives to stabilize the liquid. 

Why is Kashaya Probiotics different?

To put it plainly, we provide a living probiotic supplement for immediate seeding of the GI tract. Our 13 probiotic strains are live when they hit your stomach and work immediately to populate the small and large intestines while displacing loads of bad bacteria and gut dysbiosis.

What is the difference between your original and therapeutic?

Original: With 320 Billion CFU’s, Kashaya’s Original probiotic blend was specifically designed with our body’s need for daily probiotic supplementation.* The original blend can be used in substitute as a daily probiotic for those looking to maintain a diverse inner eco-system and optimization of the digestive system. Children as young as 6 months old can too enjoy the benefits of Kashaya’s original blend.

Therapeutic: With 960 Billion CFU’s, Kashaya’s Therapeutic probiotic blend was specifically designed with your gut and microbiome in mind. After years of researching the essential role, probiotics play in our daily lives, our team of Naturopaths formulated an organic, non-dairy, living-probiotic food supplement that can be used as a strong aid to support in the fight against chronic GI conditions.*The therapeutic blend is great for those experiencing diarrhea, irritable bowel syndrome, ulcerative colitis, Crohn’s disease, H. pylori (the cause of ulcers), vaginal infections, urinary tract infections, etc.

What do you charge for shipping?

Shipping charges are different on the basis of order type. i.e. $7.99 for all ONE TIME ORDERS & $5.99 for all SUBSCRIPTION ORDERS. We utilize USPS Priority Mail with a 2-3 day transit time to assure your product arrives stable.

How can I place a WHOLESALE order?

We do offer the option to order our products wholesale and directly shipped to your place of business whether you’re a juice a bar or a medical provider/clinician. Please reach out to our customer service team at info@kashayaprobiotics.com to inquire about your options/pricing.

My order arrived warm! Is it still OK?

Yes! Believe it or not, Kashaya Probiotic are safe to consume without refrigeration for up to 96 hours. We do ship cold and require refrigeration to sustain its 10 week shelf life, but if your product arrives warm, that’s perfectly fine as long as it’s within these parameters.

What Is Your Return Policy?

If you are dissatisfied with our products or ingredient for any reason, please contact us at contact us at info@kashayaprobiotics.com within (7) calendar days of the date you received the product and we will either replace the product at our expense, or, depending on the circumstances, provide you a full or partial credit or refund of the purchase price for that item.

We may arrange a return or require photographic documentation of any product with which you are dissatisfied before we provide you a replacement, credit, or refund.

Is Kashaya Probiotics Organic?

Yes! Although we do not have an official USDA Organic Certification, all of our products are made with 100% Organic ingredients. Our primary ingredient is Coconut Milk, which is imported from Indonesia from a pesticide-free and organic coconut farm.

How do I pause, cancel, or skip a delivery?

You are able to log-in to your user account on our website and can pause, cancel, or skip any subscription delivery you wish. If you’re having trouble and have questions don’t hesitate to reach out to us at INFO@kashayaprobiotics.com. 

When Will My Order Ship?

Both one-time- orders and subscription orders will ship within 3-5 business days from the first date you place your order. If you have a subscription with us, it will be renewed on the same day each month and ship within 3-5 business days.