FREQUENTLY ASKED QUESTIONS

Everything you need to know is right here. Of course, if you don’t see the answer to your question, please contact us. We welcome your questions and comments.

What are human-derived bacteria strains?

Human-derived bacteria are probiotics that reside in the human gastrointestinal tract. That means they are already adapted to thrive in the human gut. Not only do the human strains that naturally live in your gut favorably alter the microflora balance in the large and small intestines, but they also promote good digestion and promote healthy intestinal lining and are superior to probiotics from other sources. Their best-known role is in protecting your body against harmful bacteria, fungi, and viruses.

Are fluctuations in probiotic consistency normal?

Yes! It’s perfectly normal to see changes in consistency of your probiotics! Kashaya is made fresh each week in very small batches with organic coconut milk from Indonesia without any addditives or hormones. The ingredients we use can cause thicker or thinner batches since there are no preservatives to stabilize the liquid. 

Why is Kashaya Probiotics different?

To put it plainly, we provide a living probiotic supplement for immediate seeding of the GI tract. Our 13 probiotic strains are live when they hit your stomach and work immediately to populate the small and large intestines while displacing loads of bad bacteria and gut dysbiosis.

What is the difference between your original and therapeutic?

The therapeutic blend of kashaya probiotics was designed to address gut dysbiosis and total intestinal inflammation and contains 960 Billion Living CFU counts per serving. The original blend of kashaya probiotics contains 320 Billion Living CFU counts per serving and is primarily for daily supplementation for babies, children, and adults. We usually recommend the original blend for maintenance, and not to address any particular gastro-intestinal condition or disease.

What do you charge for shipping?

Shipping is FREE for all subscriptions and orders valued $50+, otherwise we charge $12.50 to cover our cold-shipping supplies, ice-packs, and USPS flat-rate priority shipping to ensure that your order arrives at your doorstep within 2-3 business days of leaving our warehouse.

My order arrived warm! Is it still OK?

Yes! Believe it or not, Kashaya Probiotics is actually shelf-stable, however, we ship cold and require refrigeration to sustain it’s 10-week shelf life.If your products arrive warm that is perfectly fine as long as it hasn’t been sitting out for over 72 hours +.

What Is Your Return Policy?

If you are dissatisfied with our products or ingredient for any reason, please contact us at contact us at info@kashayaprobiotics.com within (7) calendar days of the date you received the product and we will either replace the product at our expense, or, depending on the circumstances, provide you a full or partial credit or refund of the purchase price for that item.

We may arrange a return or require photographic documentation of any product with which you are dissatisfied before we provide you a replacement, credit, or refund.

Is Kashaya Probiotics Organic?

Yes! Although we do not have an official USDA Organic Certification, all of our products are made with 100% Organic ingredients. Our primary ingredient is Coconut Milk, which is imported from Indonesia from a pesticide-free and organic coconut farm.

How do I pause, cancel, or skip a delivery?

You are able to log-in to your user account on our website and can pause, cancel, or skip any subscription delivery you wish. If you’re having trouble and have questions don’t hesitate to reach out to us at INFO@kashayaprobiotics.com. 

When Will My Order Ship?

Both one-time- orders and subscription orders will ship within 3-5 business days from the first date you place your order. If you have a subscription with us, it will be renewed on the same day each month and ship within 3-5 business days.